Terms and Conditions

Bookings

Bookings are only made once a deposit has been paid. Unfortunately, I can't accept any tentative bookings. A non-refundable deposit is required in order to make a booking.

Payments

Payments can be made at any time from date of booking up until 1 month prior to wedding date, when full & final payment is required. The preferred method for payment is by Bank Deposit.

Appointments

I offer a complimentary 1 hour appointment. Second and subsequent appointments are charged at $100 per hour. I am available on email or phone if you wish to discuss your order or make any changes to it.

Changes/Amendments

Any changes/amendments can be made to your order up until 6 weeks prior to your actual wedding date.  

Availability & Variations

When working with nature, there are no guarantees. I will do my absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers, I cannot guarantee availability, exact colours or shades. Should I need to substitute any flowers for you, I will select what I feel is the next best option.

Please remember....I am not Nature, I simply work with it.

Deliveries

A set fee for delivery and setup will be included in your quote.

Customer pickups are permitted. Deliveries are scheduled from 10am onwards. I will confirm your delivery time for you in the week before your wedding date. I will do my absolute best to deliver when you request me to.

I allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays I may come across. If I am going to be earlier or later than 30 minutes either side of your scheduled delivery time, I will be in contact with you ASAP to give you an ETA.

Should no-one be home/available when I deliver to you, or an incorrect delivery address be provided, a re-delivery fee of $50 will apply for me to deliver to you again at another time that day (which I will advise at my discretion).

Cancellations

Non-refundable deposit paid on booking remains with theFloristnz. Cancellations within 1 month of wedding date remain payable in full. Bookings can be postponed to another date, subject to my availability. A minimum of 1 months’ notice is required.

Any orders postponed must fall within 12 months from original wedding date booked. After 12 months, prices will be subject to change. TheFloristnz reserves the right not to provide services or products or to cancel orders at our sole discretion at any time. Without limiting the operation of the Terms and Conditions, TheFloristnz will not be held liable for loss or damage arising from the exercising of these rights.

Photos

Any photos provided to theFloristnz will only be used by theFloristnz & as permitted by you. All photos on this site have the exclusive permission by its owner for use on this site.

theFloristnz take's no responsibility for your photos being used in any way which is not permitted.

Privacy

Your order, wedding date, contact details (address, phone, email), will be treated with complete privacy. I will not speak with any media representative or release any information unless you give me consent to do so.